Front Desk Associate

Planet Fitness•Brunswick, ME

22d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role supports a welcoming, positive, clean, and safe club environment by assisting members, handling membership and retail transactions, promoting club offerings, and maintaining club facilities and equipment. The position involves regular interaction with members and guests, both in person and by phone, along with frequent movement throughout the club, cleaning and sanitizing, and addressing safety, maintenance, and cleanliness concerns. Planet Fitness provides CPR/AED training. The hourly pay range is $15.10 to $16.10. Benefits include insurance and other offerings, with certain benefits available only to full-time employees.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend and twist and move into different positions to accomplish tasks.
Able to work around toxic chemicals during shifts and frequently clean and sanitize equipment and facilities.

Nice To Haves

Six to twelve months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for providing an exceptional experience to members, guests, and coworkers.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic, and helpful in interactions; communicates clearly and listens well.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, positive club environment.
Works well as part of a team and supports others.
Learns quickly and applies learning through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies and the Judgement Free Zone.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean and sanitized, stocked, and clutter free by following the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.