Front Desk Associate

Hightop Health • Smyrna, GA

2d • $15 - $18

About The Position

Hightop Health is seeking a driven individual passionate about mental health to work as a Front Desk Associate at its clinic. The role welcomes and assists patients and visitors, handles phone calls and appointment scheduling, maintains patient information and electronic medical records, supports insurance verification and billing processes, and performs general administrative duties. The associate helps maintain an organized reception area and provides professional, friendly customer service to support patient satisfaction.

Hightop Health is an outpatient mental health group providing evidence-based, integrative psychiatry through its Centers of Excellence. The company describes itself as clinician-centric, with interdisciplinary support and operational infrastructure intended to help providers focus on patient care. Hightop Health is an equal opportunity employer committed to an inclusive environment.

Requirements

• Previous experience as a front desk administrator in a medical office.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Familiarity with phone systems and ability to handle high call volumes.
• Excellent organizational skills and attention to detail.
• Customer service-oriented mindset with a friendly and professional demeanor.

Nice To Haves

• Experience working with Athena or a similar electronic health record system.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer phone calls and direct them to the appropriate department or individual.
• Schedule patient appointments and manage the appointment calendar.
• Collect patient information and update electronic medical records.
• Verify insurance coverage and assist with insurance billing processes.
• Maintain a clean and organized front desk area.
• Provide excellent customer service to support patient satisfaction.
• Assist with administrative tasks, including filing, faxing, and scanning documents.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed