Front Desk Associate

Planet Fitness • Sebring, FL

7d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe and welcoming environment. Team members are expected to follow club policies and health and safety protocols, report unsafe conditions or at-risk behaviors to leadership, and work collaboratively with colleagues.

Requirements

• Must be 18 years of age or older.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Ability to stand and move continually throughout the club during a shift.
• Ability to communicate continually in person or by phone during a shift.
• Ability to lift up to 75 pounds.
• Ability to work around toxic chemicals during a shift.
• Ability to perform frequent cleaning and sanitizing of equipment and facilities.
• Ability to move into different positions, including bending and twisting, to accomplish tasks.
• Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests and fellow team members.
• Enjoys connecting with people and helping them feel welcome and comfortable.
• Punctual, reliable and dependable.
• Approaches interactions with kindness, patience and a genuine desire to help others; communicates clearly, listens well and responds with empathy.
• Acts with integrity and treats others with respect.
• Takes pride in contributing to a clean, welcoming and positive club environment.
• Works well as part of a team and is ready to support others.
• Learns quickly and applies online and hands-on training.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances and transferring memberships.
• Make calls to prospective members and conduct tours to assess their membership needs.
• Complete retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
• Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
• Frequently walk all club areas, promptly correcting safety or policy issues and addressing cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental and vision insurance (some benefits are for full-time employees only).
• Vacation, sick time and holiday pay (some benefits are for full-time employees only).
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed