Front Desk Associate

Gold's Gym Washington•Kirkland, WA

34d•$17 - $18•Onsite

About The Position

Gold's Gym PNW is seeking personable and dependable Front Desk Associates who enjoy working with people and creating positive experiences for members and guests. As one of the first points of contact for people entering the club, the Front Desk Associate helps create a welcoming environment by greeting members, assisting with check-ins, answering questions, supporting prospective members, and helping maintain the gym's overall appearance. This part-time, hourly position is suited to someone who enjoys customer interaction, has an interest in fitness, and takes pride in providing excellent service. Previous gym experience is not required. The role is based at 11133 120th Ave NE, Kirkland, WA, with flexible scheduling. Evening, weekend, and holiday availability may be needed, and specific shift availability varies by location. Gold's Gym PNW offers opportunities to build customer service skills, connect with members, and contribute to a team that takes pride in its club. Pay is $17.13–$18.00 per hour.

Requirements

High school diploma or GED equivalent.
Basic computer skills and ability to learn new systems.
Interest in fitness, health, and wellness.
Dependability and punctuality.
Strong communication and interpersonal skills.
Ability to listen, understand member needs, and assist with resolving concerns.
Ability to work independently while contributing to a team environment.
Must be at least 18 years old.
CPR/AED certification or willingness to obtain certification within 30 days of employment.
Ability to stand and walk for extended periods during a shift.
Frequent communication with members and guests in person and over the phone.
Ability to occasionally lift and move items weighing up to 50 pounds.
Ability to perform general club duties, including cleaning and maintaining an organized work environment.

Nice To Haves

Previous customer service experience is preferred.

Responsibilities

Welcome members, prospective members, and guests, creating a friendly and professional first impression.
Manage front desk duties, including checking members into the club, answering phone calls, assisting with new member sign-ups and account inquiries, and providing club tours.
Explain membership options, amenities, and available services.
Assist members with account updates and general membership questions.
Respond professionally to member concerns and service requests, involving management when appropriate.
Build positive relationships with members through consistent, friendly interactions.
Engage with prospective members and explain Gold's Gym services and amenities.
Help maintain the cleanliness, organization, and overall appearance of the club.
Work with the management team and other associates to support daily club operations.