Part-Time Front Desk Associate, 1775 Tysons Blvd (Tysons)

WeWork • Tysons, VA

27d • Onsite

About The Position

WeWork is seeking a part-time Front Desk Associate to serve as the primary point of contact for members and guests at a WeWork location. The role supports the Community Management team at the front desk during the building’s business hours on weekdays. Depending on the assigned location, the associate may support members from a range of backgrounds and industries or work with an Enterprise client. Enterprise locations may have different holiday, technical system, operational, relationship, and property-management requirements than Classic locations.

The associate helps create a welcoming community, provides front-desk and member support, assists with mail and package handling, and helps keep the building operational and presentable. The role also involves responding appropriately to emergencies and incidents, promoting relevant WeWork products and services, and demonstrating WeWork’s values and mission.

Requirements

• Strong verbal and written communication skills.
• Comfort and proficiency with basic computer skills.
• Ability to multitask while prioritizing the member experience.
• Ability to work well on a team and help where needed.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous hospitality, retail, or customer-service experience.
• A secondary school certificate.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar.
• Cover the front desk during the building’s set business hours.
• Register and check in visiting guests according to WeWork policies, and orient first-time visitors to the space.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members about food deliveries and packages.
• Learn members’ and guests’ names and businesses, build relationships, and record relevant information in WeWork systems.
• Answer questions, explain WeWork policies and procedures, and recommend relevant products, services, and local resources.
• Identify opportunities to celebrate members’ successes and milestones.
• Receive, process, sort, and organize mail and packages, and explain mailroom policies and procedures.
• Monitor shared spaces and make adjustments as needed, including picking up rubbish and resetting chairs and pillows.
• Maintain building amenities throughout the day, including restocking treats, keycards, and printer supplies.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Follow direction from the Community Associate, Community Lead, and Community Manager to support the Community Team.

Benefits

• Eligibility to participate in WeWork benefit plans and programs available to similarly situated employees, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in a 401(k) plan.
• Eligibility to participate in an incentive plan specific to the role, subject to the applicable plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed