Front Desk Associate

Hope Christian Health Center•North Las Vegas, NV

About The Position

Hope Christian Health Center (HCHC) is a nonprofit, faith-based organization serving the Las Vegas community with primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. Its mission is to demonstrate Christ’s love through excellent, affordable healthcare for all, regardless of ability to pay. The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, with a focus on disease prevention. Guided by the Front Office Supervisor, the associate verifies patient identity and insurance, collects intake forms and visit reasons, updates the electronic medical record, and prepares necessary documents. The role helps maintain patient care standards through accurate data entry, referrals, and documentation while complying with confidentiality and quality policies. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and may vary based on business needs. The listed salary range is $18.00–$21.00.

Requirements

Fluency in English and Spanish is required.
High school diploma or equivalent is required.
Ability to operate general office equipment, including computers, calculators, copy/fax machines, and telephones.
Knowledge of CPT and ICD-10-CM coding.
Excellent written and verbal communication skills.
Ability to build interpersonal relationships at all levels.
Demonstrated passion for community healthcare.
Leadership, teambuilding, and organizational skills.
Ability to maintain integrity in a fast-paced, high-demand environment.
Ability to manage performance goals.
Ability to interact appropriately, effectively, and sensitively with people from diverse ethnic backgrounds, ages, and lifestyles, including special populations.
Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling; ability to lift or move up to 25 pounds.
Frequent sitting and manual dexterity.
Good reading eyesight and close-work vision.
Ability to communicate by speaking and hearing in person or by phone.
Ability to travel to various locations.

Nice To Haves

At least two years of front-desk experience, including scheduling and insurance verification, in a medical clinic or facility (preferred).

Responsibilities

Greet patients and other individuals courteously and professionally as they enter and leave the clinic.
Check in patients and verify their identity, insurance, insurance eligibility, and eligibility for the Sliding Fee Scale.
Obtain photocopies of identification, insurance cards, and Sliding Fee Scale documentation as needed.
Remind patients of upcoming appointments, follow-up visits, and referrals.
Maintain patient confidentiality and protect patient-related information in accordance with HIPAA.
Update the electronic medical record, including scheduling and rescheduling appointments, recording co-pays and fees, reviewing billing notes, updating insurance information, and entering registration information.
Provide accurate and detailed phone messages to providers and staff.
Screen incoming calls and manage front-desk workflow, including answering patient questions and scanning, faxing, or photocopying documents.
Collect patient payments at each visit and post payments in eCW daily.
Maintain a safe, secure, and healthy work environment by following established standards, procedures, and legal regulations.
Follow applicable front-office and clinic policies and procedures.
Maintain job knowledge through educational opportunities and professional publications.
Attend and actively participate in staff meetings.
Promote Hope’s values, including service, dignity, hospitality, excellence, and joy.
Participate in and support quality-improvement activities and clinical practice team efforts that put patients’ needs first.
Support compliance with the 19 HRSA Health Center Program Requirements.
Perform other duties as assigned.