Front Desk Associate

Planet Fitness•Bayonne, NJ

13h•$16 - $17

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional “Judgement Free” member experience. The role welcomes and assists people entering the club, supports members on their fitness journeys, handles membership and retail transactions, and helps maintain a clean, safe and welcoming club environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to lift up to 75 pounds.
Able to work around toxic chemicals during a shift.
Able to perform frequent cleaning and sanitizing of equipment and facilities.
Able to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact or billing information updates, cancellations, collecting unpaid balances and membership transfers.
Make calls to prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Keep restrooms clean, sanitized, stocked and clutter-free according to the cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, leaky faucets and fixture problems.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.