Front Desk Associate

Planet Fitness•North Augusta, SC

3d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional “Judgement Free” member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, maintaining cleanliness, and helping ensure the club is safe and welcoming. Associates are expected to work collaboratively, communicate with empathy, follow club policies and safety protocols, and complete online and hands-on training.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a commitment to exceptional service for members, guests, and team members.
Clear communication, active listening, empathy, kindness, and patience.
Reliability and punctuality.
Integrity and respect for others.
Ability to work as part of a team and support coworkers.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and perform frequent cleaning and sanitizing.
Ability to bend, twist, and move into different positions to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance and encouragement in their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Call and tour prospective members, assessing their membership needs.
Process retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Clean, sanitize, and restock restrooms, keeping them clutter-free and following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and respond to cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.