Front Desk Associate

Planet Fitness•West Melbourne, FL

23d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, maintaining club cleanliness, and identifying safety or facility issues. Associates are expected to contribute to a safe, healthy, clean, and welcoming club environment and work collaboratively with the team.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate in person or by phone continually during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys, and upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective member calls and conduct tours, assessing prospective members’ needs.
Execute retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to promptly address safety, policy, and cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.