Front Desk Associate - Fort Wayne, IN

Emler Swim School•Fort Wayne, IN

10d•$12 - $16•Onsite

About The Position

The Front Desk Associate is the welcoming first point of contact for families at a swim school in Fort Wayne, Indiana. The role supports a warm and positive experience for young swimmers and their parents by guiding families through lesson enrollments and registrations, answering questions, processing payments, and assisting swim instructors. The associate learns the swim curriculum to help families navigate the process and uses organization, creativity, empathy, and a can-do attitude to address customer needs. This position has set shifts that include evenings and weekends. It is active, with time spent on one's feet and occasional lifting of merchandise or equipment. Cross-training as a swim instructor may provide priority for extra shifts. The posting describes paid training and ongoing support, along with opportunities to develop customer service, leadership, communication, and teamwork skills.

Requirements

Bring positive energy and enjoy greeting people.
Communicate comfortably with children and parents.
Stay organized when work is busy.
Enjoy working with a team and helping where needed.
Be dependable and able to follow a set schedule.
Be comfortable staying active and on one's feet throughout the shift.

Nice To Haves

Openness to cross-training as a swim instructor for priority consideration for extra shifts.
Relevant experience, skills, or certifications may affect starting pay.

Responsibilities

Greet customers and help them feel welcome.
Manage student enrollments, process payments, and keep records and work areas organized.
Answer questions and support parents with lesson schedules and registrations.
Learn the swim curriculum to guide families through the enrollment process.
Use creativity and empathy to solve customer challenges with a can-do attitude.
Work set shifts that include evenings and weekends.
Remain active and on one's feet during shifts, with occasional lifting of merchandise or equipment.

Benefits

Paid training from day one and ongoing support.
Tuition reimbursement program for students.
Referral bonus program.
Pay increases for growth, top performance, and certifications.
Employee wellness program at no cost.
Voluntary Aflac supplemental insurance plans at discounted rates.
Discounts on pet insurance and products and services through LifeMart.
Voluntary 401(k).
Paid sick leave as required by state law.
Hands-on training, mentorship, team events, and community outreach opportunities.