Front Desk Associate

Advanced Pain Care•Amarillo, TX

About The Position

The Front Desk Associate is the initial contact person for patients entering the medical office. The role greets patients, schedules appointments, collects co-payments, inputs information into the computer, and helps run, organize, and maintain the front desk. It requires excellent customer service skills, a background as a medical assistant, and the ability to multitask and stay organized. Travel to additional APC locations may be required; mileage reimbursement will be provided. The position is in a medical office environment. The schedule is typically 8:00–5:00, Monday through Friday. The associate must be able to sit and/or stand for prolonged periods, bend, stoop, stretch, and lift and move boxes or other items weighing up to 30 pounds. The role also requires sufficient eye-hand coordination and manual dexterity to operate office equipment.

Requirements

High school diploma or GED.
Previous office administration work experience.
Strong verbal and written communication skills.
Ability to work with people, including those dealing with illness or pain.
Skill in handling incoming phone calls and operating office equipment.
Skill in handling paperwork adequately.
Knowledge of medical terminology and insurance practices.
Basic arithmetic skills to make calculations and balance and reconcile figures.
Ability to organize and prioritize tasks effectively.
Ability to respond flexibly to changing demands while maintaining professionalism.
Ability to work as scheduled, typically 8:00–5:00 Monday through Friday.
Ability to sit and/or stand for prolonged periods, bend, stoop, stretch, and lift and move items weighing up to 30 pounds.
Eye-hand coordination and manual dexterity sufficient to operate office equipment.

Nice To Haves

Medical Assistant experience.
Knowledge of medical terminology and basic computer skills.

Responsibilities

Greet, welcome, and direct incoming patients and visitors to the proper areas.
Keep patient flow moving smoothly and maintain a neat work area.
Answer the phone professionally and politely using proper phone etiquette.
Collect and verify patient demographic and insurance information.
Facilitate patient flow and notify clinical staff when patients arrive.
Respond courteously to inquiries from current and prospective patients, visitors, and clinical staff.
Protect patient confidentiality by securing protected health information and complying with HIPAA guidelines.
Schedule patient appointments and inform patients of the costs of care.
Collect and post fees according to protocols, and prepare and balance daily batches for the Billing Department.
Maintain the forms and office supplies required for front desk activities.
Ensure the front desk area is ready for each working day.
Accurately enter patient-provided information into the computer.
Establish and maintain cooperative relationships with coworkers.
Maintain regular and predictable attendance and adhere to APC policies and procedures.
Perform other duties as assigned.