Front Desk Associate
Atrium Hospitality•Goodlettsville, TN
•$18 - $21•Onsite
About The Position
The Front Desk Associate at Goodlettsville TownePlace Suites is responsible for overseeing front desk operations, handling guest check-ins and check-outs, and serving as a primary point of contact for guest and teammate issues. This role involves supporting and training new team members, managing daily tasks, and ensuring a positive guest experience. The position emphasizes the Atrium SPIRIT values: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.
Requirements
- Customer service experience with strong people skills and patience.
- High school diploma or equivalent.
- Proficiency in using hotel systems.
- Ability to lift 50 lbs.
- Ability to remain on your feet for extended periods.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations and act as a problem solver for guests and teammates.
- Handle guest check-ins and check-outs accurately and professionally.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Manage daily tasks such as event sheet distribution, business center support, and lobby upkeep.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Exclusive Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
