Front Desk Associate

Planet Fitness•Orlando, FL

25d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes and supports people at the club, helps promote the Judgement Free Zone, performs membership and retail transactions, and contributes to a clean, safe, and welcoming club environment. Team members complete online and hands-on training and are expected to support colleagues and follow applicable health and safety policies and protocols.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Ability to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address safety, policy, and cleanliness issues promptly.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.