Front Desk Associate
About The Position
The Front Desk Associate provides office and administrative support at RBC GAM (U.S.). The role uses company systems and tools, including Microsoft Office Suite, Salesforce, Concur, Assist Pro, and WebEx, and interacts with internal functional groups and external representatives such as clients, governmental entities, accountants, and law firms. The position is based at 225 Franklin Street in Boston and is a regular, full-time salaried role with a 40-hour workweek. The Associate provides reception and office services, supports conference room technology and catering, manages supplies and basic printer upkeep, and completes travel booking and expense reporting when assigned. The role also requires professional, courteous interactions, discretion in handling confidential matters, and cross-training with peers to support a high-performing administrative team.
Requirements
- Associate degree or equivalent.
- Three to five years of administrative experience in a formal office environment.
Responsibilities
- Provide reception services by welcoming visitors, handling mail, and answering the main phone line five days per week.
- Perform basic printer maintenance, including replenishing paper and toner and arranging repairs as needed.
- Order office and kitchen supplies.
- Assist with connecting conference room technology, ordering catering, and printing materials as requested.
- Book travel and complete expense reporting in Concur as assigned.
- Interact professionally with internal and external clients and prospects, handling inquiries in an organized and courteous manner.
- Handle confidential matters with discretion and maintain the confidentiality of information accessed through the position.
- Cross-train within the peer group to provide backup and contribute to a high-performing administrative team.
Benefits
- Bonuses and flexible benefits.
- Competitive compensation, commissions, and stock where applicable.
- 401(k) program with company-matching contributions.
- Health, dental, vision, life, and disability insurance.
- Paid time-off plan.
- Coaching and development opportunities.
- Flexible work/life balance options.
- Opportunities to take on progressively greater accountabilities and access to job opportunities across the business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
