Front Desk Associate

OTO Development • Atlanta, GA

8d

About The Position

The Front Desk Associate supports hotel guests throughout their stay, including assisting with check-in and check-out. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, and handles cash and credit card transactions securely, accurately, and with integrity. The associate anticipates guest needs and works with other team members to provide a hospitable, approachable, customer-focused environment. The position is at a hotel in the Atlanta Metro area managed by OTO Development and requires little to no travel outside the property and surrounding area.

Requirements

• Enjoy working with people and go above and beyond to meet guests’ needs.
• Work well with others and enjoy being part of a team.
• Have excellent oral, written, and interpersonal communication skills.
• Be a problem solver and solution finder, with a commitment to ensuring the best experience for guests.
• Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Use the hotel’s electronic reservation system and other computer programs proficiently.
• Handle cash and credit card transactions securely, accurately, and with integrity.
• Anticipate guest needs and take steps to maximize the guest experience.
• Work with team members to foster a hospitable, approachable, and customer-focused environment.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed