Front Desk Associate

Planet Fitness • City of Geneva, NY

8d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to provide first-rate service, support positive customer satisfaction and loyalty, and promote Ignite Fitness Holdings–Planet Fitness’ Mission, Vision, and Values. The role involves balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment. Duties include greeting members, providing telephone service, resolving customer concerns, maintaining club cleanliness, processing payments, and promoting products and special offers.

This is a part-time position at the Geneva Hamilton location in Geneva, New York. The listed hourly pay is $16.00. Shifts include evenings and weekends, with hours based on club needs and availability discussed with the hiring manager. Initial training hours may vary, as may hours when facility needs change.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear; sit, stand, and use hands and fingers to handle or feel; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Help maintain the cleanliness of the club, potentially for up to 50% of a shift.
• Deliver prompt, efficient customer service while maintaining accuracy in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED