Front Desk Associate

Planet Fitness•Ronkonkoma, NY

23d•$17 - $18

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional “Judgement Free” member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe and welcoming environment. Associates are expected to communicate with kindness and empathy, act with integrity, work collaboratively, and complete online and hands-on training.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and a passion for providing an exceptional experience to members, guests and team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Punctuality, reliability and dependability.
Kindness, patience and a genuine desire to help others; clear communication, active listening and empathy.
Integrity and respect for others.
Take pride in contributing to a clean, welcoming and positive club environment.
Ability to work as part of a team and support others.
Ability to learn quickly and apply learning through online and hands-on training.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with questions and concerns, and help with check-in.
Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balances and membership transfers.
Make calls to prospective members, give tours and assess membership needs.
Complete retail transactions accurately and contribute to sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address cleanliness concerns and promptly correct safety or policy issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.