Front Desk Associate

Planet Fitness•Greensburg, PA

16d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience. The role welcomes and supports people entering the club, assists with membership and retail transactions, helps members on the club floor, and contributes to a clean, safe and welcoming environment. Associates receive online and hands-on training and are expected to support teammates and follow club policies and health and safety protocols.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate continually in person or by phone during a shift.
Able to bend and twist and move into different positions to accomplish tasks.
Able to work around toxic chemicals and perform frequent cleaning and sanitizing.
Punctuality, reliability, dependability, clear communication, attentive listening, empathy, patience, integrity, respect, and a positive, team-oriented approach.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and answer questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Contact prospective members and provide tours while assessing their membership needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and facility fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.
Support fellow team members and contribute to a welcoming, positive club environment.