Front Desk Associate

24 Hour Fitness • Kent, WA

8d

About The Position

The Front Desk Associate welcomes new members and helps guide them through the start of their fitness journey. The role builds genuine, trust-based relationships by listening to members’ goals, understanding their needs, and recommending personalized solutions that support fitness success. The associate combines an interest in fitness with strong interpersonal skills to create a positive, motivating, and results-driven member experience.

The associate greets and checks in members and guests, answers questions, resolves concerns, connects people with appropriate resources, supports onboarding, and provides a welcoming, informative, and inclusive sales and service experience. The role also helps keep the gym clean, well-maintained, and safe. At locations with a Kids’ Club, the associate may be assigned childcare and related facility responsibilities.

The position requires flexible availability across weekdays, weekends, and holidays. Minimum travel may be required for training and lead generation. Team members may participate in fitness and membership sales commission plans. Benefits listed include paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, product and personal training discounts, and Employee Resource Groups.

Requirements

• At least 1 year of experience in retail or fitness sales.
• Obtain CPR and AED certification within 60 days of employment.
• Demonstrate authenticity, sincerity, open-mindedness, and integrity.
• Be self-motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to meet or exceed goals while maintaining a positive, can-do attitude.
• Embrace challenges and treat setbacks as opportunities to learn and grow.
• Have a strong service mentality and desire to deliver exceptional member experiences.
• Have flexible availability across weekdays, weekends, and holidays.
• At California locations with a Kids’ Club, provide fingerprints, register with TrustLine, and provide confirmation of registration; remain registered throughout employment in the position.

Nice To Haves

• 12 months of experience working in retail and fitness sales.
• 6–12 months of childcare experience for locations with a Kids’ Club.

Responsibilities

• Build first-name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources.
• Help maintain a clean, well-maintained, and safe gym.
• Provide guests and members with a welcoming, informative, inclusive, and well-rounded sales and service experience, and help them identify next steps toward their fitness goals.
• Support new member onboarding and connect members with the club’s fitness offerings through friendly greetings, check-ins, and prompt attention to their needs.
• At locations with a Kids’ Club, care for and supervise children as assigned; manage entry and exit, check-in and check-out; notify parents when needed; administer first aid; and tidy, clean, and disinfect the space.
• At locations with a Kids’ Club, promptly page parents when a child needs a diaper change or restroom assistance and communicate discipline concerns directly to parents.
• At California locations with a Kids’ Club, maintain confirmed TrustLine registration throughout employment before working in the Kids’ Club when children are present.
• Travel as minimally required for training and lead generation.

Benefits

• Paid time off.
• Medical coverage.
• Dental coverage.
• 401(k) with match for qualifying positions.
• Free gym membership.
• Discounts on products and personal training.
• Employee Resource Groups and opportunities to participate in community events in person and virtually.
• Eligibility to participate in fitness sales and membership sales commission plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed