Front Desk Associate
About The Position
The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a smooth workflow, and handles cash and credit card transactions securely, accurately, and with integrity. The associate anticipates guest needs and works with the team to provide a hospitable, approachable, and customer-focused environment. This is a physically demanding position involving standing, sitting, walking, bending, lifting, and squatting for extended periods. Travel outside the property and surrounding area is little to none.
Requirements
- Enjoy working with people and go above and beyond to meet guest needs.
- Work well with others and enjoy being part of a team.
- Have excellent oral, written, and interpersonal communication skills.
- Be a problem solver and solution finder, and do what is needed to ensure the best guest experience.
- Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
- Handle cash and credit card transactions securely, accurately, and with integrity.
- Anticipate guest needs and take steps to maximize the guest experience.
- Work with other team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holidays
- Travel discounts
- Competitive pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
