Front Desk Associate

Planet Fitness•Town of Brookhaven, NY

8d•$17 - $18

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, responding to inquiries and concerns, and maintaining a clean, safe and welcoming club environment. Associates complete online and hands-on training and are expected to support teammates and follow health and safety policies.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to bend and twist and move into different positions to accomplish tasks.
Positive, upbeat and dependable, with clear communication, empathy, integrity and respect for others.
Ability to work as part of a team, support coworkers, learn quickly and apply online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions, concerns and check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances and transferring memberships.
Make prospective member calls, conduct tours and assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to address cleanliness concerns and promptly resolve safety or policy issues.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.