Part Time Front Desk Associate, Midtown Center

WeWork • Washington, DC

16d • $21 - $22 • Onsite

About The Position

The Front Desk Associate is the primary point of contact for members and guests and supports the Community Management team at a WeWork location. The role helps create a welcoming community, provides front desk and member support, and contributes to daily building operations. The associate works on weekdays at an assigned location; responsibilities may vary between Enterprise and Classic locations, including differences in holidays, technical systems, operational and relationship requirements, and property management responsibilities.

The associate greets and checks in visitors, provides orientations, manages keys, handles mail and packages, maintains front desk and shared spaces, supports building amenities, responds to incidents, and helps members understand WeWork policies, services, and local resources. The role also involves building relationships with members, recording relevant member information in WeWork systems, and promoting applicable WeWork products and services.

This is a part-time position with a stated base pay of $21.00–$22.00 per hour. Part-time employees may participate in applicable benefit plans and programs, including paid sick time, paid parental leave, unpaid public holidays, and a 401(k) plan. Employees are also eligible to participate in an incentive plan applicable to their role, subject to the plan's terms.

Requirements

• Strong verbal and written communication skills.
• Comfort and proficiency with basic computer skills.
• Ability to multitask while prioritizing the member experience.
• Strong interpersonal skills and comfort with in-person interactions.
• Ability to work well as part of a team and help where needed.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous experience in hospitality, retail, or customer service is preferred but not required.
• A secondary school certificate is preferred but not required.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar.
• Cover the front desk during the building’s set business hours.
• Register and check in visiting guests in accordance with guest policies.
• Orient first-time visitors and guests to the space and provide relevant information.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members about food deliveries and packages.
• Learn members’ and guests’ names and businesses and build relationships that support a sense of community.
• Keep relevant member notes and information in WeWork systems.
• Answer member and guest questions, explain WeWork products and solutions, and recommend them when appropriate.
• Identify opportunities to celebrate members’ successes and milestones.
• Explain WeWork policies and procedures to members and guests.
• Recommend local restaurants, delivery and catering options, team outing venues, post offices, shipping centers, and supply stores.
• Receive, process, sort, and organize mail and packages throughout the day.
• Explain WeWork policies and procedures regarding mail and the mailroom.
• Monitor shared spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
• Maintain building amenities throughout the day, including restocking the Community treat bowl, keycards, and printers.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Support the Community Management team and follow direction from the Community Associate, Community Lead, and Community Manager.
• Promote WeWork-provided service offerings and demonstrate WeWork’s core values and mission.

Benefits

• Paid sick time.
• Paid parental leave.
• Unpaid public holidays.
• Eligibility to participate in a 401(k) plan.
• Eligibility to participate in an incentive plan specific to the role, subject to the applicable plan terms.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed