Front Desk Associate

Planet Fitness•Manchester, NH

22d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people at the club, supporting members on their fitness journeys, handling membership and retail transactions, and maintaining a clean, safe and welcoming environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors, and working safely.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist and move into different positions to accomplish tasks.

Nice To Haves

Six to twelve months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and leave the club, and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Conduct prospective member calls and tours, assessing prospective members’ needs.
Execute retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas regularly.
Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets and fixtures.