Front Desk Associate

Planet Fitness • Town of Bethlehem, NY

20d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness’s Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a welcoming and professional demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, resolves customer concerns, processes payments, and communicates product benefits and promotions. The role also includes maintaining club cleanliness for up to 50% of a shift. The position is part-time and located in Glenmont, New York, with a rotating schedule. Weekday and/or weekend hours depend on club needs; availability should be discussed with the Hiring Manager or noted on the application. Initial training hours and schedules may vary as facility needs change.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.
• Hard-working, enthusiastic, and energetic.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off benefits (applicable to full-time positions).
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED