Front Desk Associate - OBGYN

Henry Ford Health•Warren, MI

About The Position

The Front Desk Associate supports the day-to-day operations of an OBGYN practice within Henry Ford Medical Group. This role helps maintain efficient clinic operations, supports staff, and contributes to patient-centered care. The associate serves as a primary point of contact for patients and collaborates with medical assistants, providers, and other clinic staff to support smooth patient flow and timely communication.

Requirements

Experience in administrative or clerical roles.
Strong organizational skills.
Strong communication skills.

Nice To Haves

Previous experience in healthcare administration.
Familiarity with office management software and tools.

Responsibilities

Greet patients and check them in and out while providing professional and courteous customer service.
Schedule, reschedule, and confirm patient appointments according to physician and clinic scheduling guidelines.
Collect patient co-pays and other applicable payments in accordance with established financial policies and procedures.
Answer incoming telephone calls, assist patients with questions, take accurate messages, and forward messages to appropriate back-office staff.
Maintain physician schedules and monitor schedule utilization to support patient access and physician productivity.
Contact patients due for annual examinations and other follow-up appointments to assist with timely scheduling.
Work assigned work queues daily and schedule physician referrals in a timely manner.
Monitor and process faxed information, routing documents to appropriate staff or providers for review and follow-up.
Maintain accurate patient demographic and appointment information in the electronic medical record.
Assist with prior authorization-related administrative tasks and route authorization needs to appropriate staff.
Address front desk tasks and incoming requests throughout the day to prevent delays in patient care and clinic workflow.
Help maintain an organized and efficient front desk environment.
Collaborate with medical assistants, providers, and other clinic staff to support smooth patient flow and timely communication.
Provide coverage and perform additional administrative duties as needed to support daily clinic operations.
Follow organizational policies, procedures, privacy requirements, and customer service standards.