Front Desk Associate

Planet Fitness • Mint Hill, NC

28d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while helping create an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and contributes to a clean, safe and welcoming environment. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

• Must be at least 18 years of age.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Able to lift up to 75 pounds.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate continually in person or by phone during a shift.
• Able to bend and twist and move into different positions to accomplish tasks.
• Must be able to work around toxic chemicals and frequently clean and sanitize equipment and facilities.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance and supporting their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Make calls to prospective members and conduct tours, assessing their membership needs.
• Execute retail transactions accurately and support sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
• Keep restrooms clean, sanitized, stocked and clutter-free by following the routine cleaning schedule.
• Frequently inspect all club areas, promptly addressing safety or policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Benefits

• Medical, dental and vision insurance.
• Vacation, sick time and holiday pay.
• Free Black Card Membership.
• 401(k) Retirement Savings Plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed