Part Time Front Desk Associate, Midtown Center

WeWork • Washington, DC

15d • Onsite

About The Position

The Front Desk Associate is the primary point of contact for WeWork members and guests and supports the Community Management team at an assigned location on weekdays. Depending on the location, the associate may serve members from a range of backgrounds and industries or support an Enterprise client. Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than Classic locations.

The role creates a welcoming community environment, helps members and guests feel known and cared for, supports front desk operations, and helps keep the building fully operational. The associate takes direction from the Community Associate, Community Lead, and Community Manager, promotes WeWork products and services appropriately, and demonstrates the company’s core values and mission.

Requirements

• Strong interpersonal skills and comfort with in-person interactions.
• Strong verbal and written communication skills.
• Comfort with and proficiency in basic computer skills.
• Ability to multitask while prioritizing the member experience.
• Ability to work well on a team and help where needed.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous hospitality, retail, or customer service experience; preferred but not required.
• Secondary school certificate; preferred but not required.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar during the building’s set business hours.
• Register and check in visiting guests according to WeWork guest policies, and orient first-time visitors to the spaces and relevant information.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members of food deliveries and packages.
• Learn members’ and guests’ names and businesses, build relationships, maintain relevant member notes in WeWork systems, and identify opportunities to recognize members’ successes and milestones.
• Answer questions, explain WeWork products, services, policies, and procedures, and recommend relevant offerings and local services or venues.
• Receive, process, sort, and organize mail and packages, and explain WeWork mail and mailroom policies and procedures.
• Monitor spaces and make adjustments as needed, including picking up rubbish, resetting chairs, and straightening pillows.
• Maintain building amenities throughout the day, including restocking the Community treat bowl, keycards, and printers.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Support the Community Management team and other Community Team needs as directed.

Benefits

• Incentive plan eligibility, subject to the applicable plan terms.
• Part-time employees may participate in benefit plans and programs available to similarly situated employees, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in a 401(k) plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed