Front Desk Associate

Planet Fitness • New Haven, CT

1d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, foster customer satisfaction and loyalty, and promote the company’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment. Duties include welcoming and assisting members, handling calls and customer concerns, maintaining club cleanliness, processing payments, and promoting products and special offers. The position is part-time at the Amity location in New Haven, Connecticut. The listed schedule is Monday through Friday, 4:30 a.m. to 9:00 a.m.; Saturday and Sunday are off. Training hours and schedules may vary with facility needs, and availability should be discussed with the Hiring Manager.

Requirements

• At least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Ability to talk, hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Maintain the cleanliness of the club, potentially for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED