Front Desk Associate

Hyatt House Dallas Uptown (OTO Development)•Dallas, GA

65d•$17 - $19•Onsite

About The Position

The Front Desk Associate supports hotel guests throughout their stay, including check-in and check-out, and uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow. The role handles cash and credit card transactions securely and accurately, anticipates guest needs, and works with team members to provide a hospitable, approachable, customer-focused experience. The position is hourly and requires open availability for varying shifts, including overnight work. Schedules change weekly and cannot be guaranteed; scheduling preferences may be considered, and weekends may be rotated. The role involves little to no travel outside the property and surrounding area. This property is managed by OTO Development.

Requirements

Love working with people and go above and beyond to meet guests’ needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder focused on ensuring a positive guest experience.
Have open availability to work any day of the week, including weekends, and any listed shift: 7am–3pm, 9am–5pm, 10am–6pm, 3pm–11pm, or 11pm–7am.
Be able to work all shifts and be cross-trained for overnight work.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Be able to work a variable weekly schedule; the employer states it cannot accommodate employees with additional jobs due to unpredictable occupancy.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs proficiently.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work with team members to create a hospitable, approachable, and customer-focused environment.