Front Desk Associate

Children's Home Network•Tampa, FL

14d•$0 - $20•Onsite

About The Position

The Front Desk Associate serves as the primary point of contact and welcoming face for the Children’s Home Network Memorial Campus. The role greets visitors warmly and professionally, manages front-desk communications and administrative tasks, and supports institutional advancement and financial activities. The position is located on-site at 10909 Memorial Highway, Tampa, Florida, and works Monday through Friday from 9:00 a.m. to 5:00 p.m., for 40 hours per week. It pays $20 per hour and reports to the Director of Community Partnerships.

Requirements

High school diploma.
Exceptional verbal communication and a friendly, service-focused demeanor appropriate for high-profile interactions.
Ability to handle sensitive data, financial information, and personal records confidentially.
Experience with Microsoft Office Suite, including Word, Excel, and Outlook.
Strong interpersonal skills, a helpful service mindset, and the ability to maintain confidentiality.
Ability to handle overlapping requests with patience and diplomatic grace.
Accuracy and strong organizational skills.
Must successfully complete applicable pre-employment screening and pass Level 2 Background Screening.
Must demonstrate legal authorization to work in the United States.
Ability to stand and sit for extended periods, walk, climb stairs, and lift up to 20 pounds.
Ability to meet the physical, emotional, and spiritual stamina demands of job-related needs and stressors.

Nice To Haves

Secondary training or experience.
Familiarity with donor management or CRM databases.
Appreciation and respect for Children’s Home Network’s core values, goals, and mission.

Responsibilities

Welcome guests and represent the organization’s mission with professionalism and courtesy.
Answer, screen, and route incoming phone calls, inquiries, and emails, and provide general information.
Manage incoming and outgoing mail, sort daily packages, maintain front-desk security protocols, and order office supplies.
Assist the development and advancement team with processing donor mail, tracking donor correspondence, preparing and mailing acknowledgment letters, supporting events, and other assigned tasks.
Provide general and administrative support for basic finance tasks, including reviewing vendor documents, tracking gift card inventory, processing donation deposits, entering spreadsheet data, and compiling audit-related support as time permits.