Front Desk Associate

Planet Fitness•Spindale, NC

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe, and welcoming club environment. The position involves regular interaction with members and callers, resolving questions and concerns, and escalating issues to a Manager when needed. Associates perform routine cleaning and sanitizing of equipment, amenities, restrooms, and other club areas; conduct facility walks; and promptly report or address safety, cleanliness, and maintenance concerns. Planet Fitness provides CPR/AED training.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and movement throughout the club during the shift.
Continual in-person and phone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to frequently clean and sanitize equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and leave the club, and assist with questions, concerns, and check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
Promptly address or report maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.