Front Desk Associate

Planet Fitness•North Augusta, SC

About The Position

Planet Fitness is seeking a Front Desk Associate to provide members, prospective members, and guests with a high level of customer service and an exceptional “Judgement Free” experience. The role centers on welcoming people, supporting their fitness journeys, addressing questions and concerns, and helping maintain a clean, safe, and welcoming club environment. Team members receive online and hands-on training and are expected to support colleagues and follow club policies and health and safety protocols.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person and phone communication during the shift.
Ability to lift up to 75 pounds.
Ability to encounter toxic chemicals during the shift.
Ability to perform frequent cleaning and sanitizing of equipment and facilities.
Ability to bend, twist, and move into different positions to accomplish tasks.
Bring a positive, upbeat attitude and a genuine desire to help others.
Communicate clearly, listen well, respond with empathy, and treat others with respect.
Be punctual, reliable, and dependable; take pride in work and contribute to a positive club environment.
Work well on a team, support colleagues, and learn through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with check-in questions or concerns.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and help callers with inquiries.
Handle membership functions, including sign-ups, contact and billing updates, cancellations, unpaid balances, and membership transfers.
Contact prospective members and conduct club tours to assess their membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free in accordance with the cleaning schedule.
Frequently inspect all club areas, promptly addressing safety, policy, and cleanliness issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.