Front Desk Associate

Gold's Gym Washington•Camas, WA

34d•$17 - $18•Onsite

About The Position

Gold's Gym PNW is seeking a personable and dependable Front Desk Associate to create positive experiences for members and guests. As one of the first points of contact at the club, the associate helps create a welcoming environment by greeting visitors, assisting with check-ins, answering questions, supporting prospective members, and helping maintain the gym's appearance. The role suits someone who enjoys customer interaction, has an interest in fitness, and takes pride in providing excellent service. Previous gym experience is not required; reliability, communication skills, a positive attitude, and willingness to learn are valued. This is a part-time, hourly position with flexible scheduling at 2950 NW 38th Ave, Camas, WA. Evening, weekend, and holiday availability may be needed, with specific shift availability varying by location. Pay is $17.13–$18.00 per hour. Benefits include a complimentary gym membership, employee discounts, paid sick time, flexible scheduling, and opportunities for advancement and training and development.

Requirements

High school diploma or GED equivalent.
Basic computer skills and the ability to learn new systems.
Dependability and punctuality.
Strong communication and interpersonal skills.
Ability to listen, understand member needs, and assist with resolving concerns.
Ability to work independently while contributing to a team environment.
CPR/AED certification, or willingness to obtain certification within 30 days of employment.
Must be at least 18 years old.
Ability to stand and walk for extended periods during a shift.
Ability to communicate frequently with members and guests in person and over the phone.
Ability to occasionally lift and move items weighing up to 50 pounds.
Ability to perform general club duties, including cleaning and maintaining an organized work environment.

Nice To Haves

Previous customer service experience is preferred.
Interest in fitness, health, and wellness.

Responsibilities

Welcome members, prospective members, and guests, creating a friendly and professional first impression.
Handle daily front desk duties, including checking members into the club, answering phone calls and questions, assisting with new member sign-ups and account inquiries, providing tours, and explaining membership options, amenities, and services.
Assist members with account updates and general membership questions.
Respond professionally to member concerns and service requests, involving management when appropriate.
Build positive relationships with members through consistent, friendly interactions.
Engage prospective members and explain the services and amenities Gold's Gym offers.
Help maintain the cleanliness, organization, and overall appearance of the club.
Work with management and other associates to support daily club operations.