Front Desk Associate

Planet Fitness•Sebring, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional “Judgement Free” experience. The role helps members feel welcome and supported, promotes the club’s Judgement Free Zone®, and contributes to a clean, safe, and positive club environment. Team members receive online and hands-on training and are expected to support colleagues and follow applicable health and safety policies and protocols.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Must be able to lift up to 75 pounds.
Able to stand and move throughout the club continually during a shift.
Able to communicate in person and by phone continually during a shift.
Able to bend and twist to accomplish tasks.
Will encounter toxic chemicals during shifts and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive and upbeat attitude and a passion for delivering an exceptional experience to members, guests, and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, and genuinely interested in helping others.
Clear communication, active listening, and empathetic responses.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, positive club environment.
Works well on a team and is ready to support others.
Learns quickly and applies online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Complete membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and respond to cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.