Front Desk Associate

Elysian One•Huntingdon Valley, PA

14d

About The Position

The Front Desk Associate is the face of the facility and provides friendly assistance and a high level of customer service to everyone who enters. The role handles phone calls and inquiries, schedules lessons, answers questions, gives directions and tours, and helps manage the flow of traffic within the facility. It also includes maintaining schedules and reception areas, handling deliveries and mail, and supporting apparel, equipment, concessions, and retail operations. The candidate should have a professional appearance and demeanor, be organized, and communicate clearly.

Requirements

Reliable, professional, computer literate, energetic, and friendly.
Friendly, vibrant, and outgoing.
Able to communicate effectively in person, by email, and by phone.
Professional appearance and demeanor; organized and able to communicate clearly.

Nice To Haves

Knowledge of and passion for baseball and softball.
Proficiency using Microsoft Office Suite.

Responsibilities

Professionally greet everyone entering the building and provide a high level of customer service.
Answer questions, provide directions, and alert staff when someone has arrived to meet them.
Provide facility tours as requested.
Answer and manage incoming inquiries and document follow-up or resolution in the customer inquiry log.
Accept and distribute deliveries and mail.
Keep the reception and restroom areas clean and free of clutter.
Maintain program, staff, and facility schedules, including facility programs, Powered-By training, mobile league development, camps, mobile training, and clinics.
Partner with the Manager on apparel, uniform, and equipment offerings and orders through approved vendors.
Manage the retail area by receiving new products into the system, merchandising products, and conducting and reporting weekly and monthly inventory counts to the finance team.
Perform other related duties as necessary or assigned.
Answer phones, schedule lessons, maintain retail inventory, sell concessions, and manage facility traffic flow.