Front Desk Associate

NVISION Eye Centers•Torrance, CA

8d•$22 - $24

About The Position

The Front Desk Associate is primarily responsible for serving as the first point of contact for patients in a high-traffic medical office. The role manages calls and appointments, coordinates patient files and documentation, and helps maintain the flow of the center so patients are seen in a timely manner. The associate greets and guides patients through the initial consultation process, handles paperwork and correspondence, and works to provide an exceptional patient experience.

Requirements

At least 2 years of ophthalmology or healthcare experience.
High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Responsibilities

Manage phones, screen calls to determine needed information, and confirm or reschedule appointments.
Coordinate patient files and ensure proper documentation is included in each file.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and ensure information is accurate.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make concrete attempts to add value or improve the customer experience and advocate for customers to promote fair and timely internal resolution of issues.
Prepare charts for the next day's appointments.
Have patients complete the proper paperwork, explain the process flow, and clearly communicate expectations.
Handle center correspondence with concise, honest, and respectful written and verbal communication.