Front Desk Associate

Planet Fitness • Pineville, NC

6d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while creating an exceptional Judgement Free member experience. The role welcomes people into the club, helps members with questions and concerns, supports them in their fitness journeys, and contributes to a clean, safe and welcoming environment. The associate works with the team, follows club policies, and completes online and hands-on training.

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Able to lift up to 75 pounds.
• Able to stand and move throughout the club continually during a shift.
• Able to communicate in person and by phone continually during a shift.
• Able to bend, twist and move into different positions to accomplish tasks.
• Able to encounter toxic chemicals during a shift and perform frequent cleaning and sanitizing.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club, and assist with check-in questions or concerns.
• Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phone calls in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
• Make calls to prospective members, conduct tours, and assess prospective members’ needs.
• Process retail transactions accurately and work toward sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
• Keep restrooms clean, sanitized, stocked and clutter-free according to the routine cleaning schedule.
• Frequently inspect all club areas and promptly address safety, policy and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Benefits

• Medical, dental and vision insurance (some benefits are limited to full-time employees).
• Vacation, sick time and holiday pay (some benefits are limited to full-time employees).
• Free Black Card membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed