Front Desk Associate

Planet Fitness • City of Plattsburgh, NY

14d • $16 - $16 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to provide first-rate service, promote positive customer satisfaction and loyalty, and support Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail setting.

The associate welcomes and assists members, handles telephone inquiries, resolves customer concerns, processes payments, and promotes products and special offers. The position also includes maintaining club cleanliness, which may take up to 50% of a shift. The role is part-time, based in Plattsburgh, New York, with a rotating schedule and weekday and/or weekend hours determined by club needs. Initial training hours may vary.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide prompt, knowledgeable, gracious, and efficient telephone service, ensuring information is complete and accurate.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary
• 401K plan
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions)
• Paid time off benefits (applicable to full-time positions)
• Free Black Card membership
• Exercise incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED