Front Desk Associate

OTO Development•Orlando, FL

29d

About The Position

The Front Desk Associate assists hotel guests with check-in and check-out and supports them throughout their stay. The role uses the hotel’s electronic reservation system and other computer programs to maintain a seamless workflow, and handles financial matters—including credit card and cash transactions—securely, accurately, and with integrity. The associate anticipates guest needs, works to maximize the guest experience, and collaborates with team members to provide a hospitable, approachable, customer-focused environment. The position is hourly and is based at a property managed by OTO Development. It requires little to no travel outside the property and surrounding area. The role involves extended periods of standing, sitting, walking, bending, lifting, and squatting.

Requirements

Enjoy working with people and go above and beyond to meet each guest’s needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, and do what is needed to ensure the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle credit card and cash transactions securely, accurately, and with integrity.
Anticipate guests’ needs and work to maximize their experience.
Work with team members to foster a hospitable, approachable, and customer-focused environment.