Front Desk Associate - Cary

Pet Paradise•Apex, NC

8d•Onsite

About The Position

Pet Paradise is hiring a Front Desk Associate to welcome pet parents and their pets at its Cary resort and help ensure a positive guest experience. The role handles check-ins and check-outs, guest communications, cashier and point-of-sale operations, and coordination of pet care needs with resort staff and veterinary services. It also includes hands-on pet care, such as walking dogs, coordinating suite placement, setting up suites, handling harnesses, and maintaining the cat room and lobby areas. The position involves considerable physical activity, including pet handling, walking, and standing for extended periods. Associates must be comfortable around dogs of all sizes and able to lift up to 60 pounds. Scheduling flexibility is required for the resort’s needs, including days, nights, weekends, holidays, and peak periods. Pet Paradise describes its work as a safe, entertaining environment focused on attentive care for pets and opportunities for employee development.

Requirements

One to two years of experience in a customer service role, such as customer service, call center, or receptionist work.
Ability to work with attention to detail and a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and positive team-oriented attitude.
Strong written and verbal communication skills and attention to detail, especially with documentation.
Problem-solving ability and enjoyment of providing a high-quality experience for guests and customers.
Comfort around dogs of all sizes.
Physical ability to lift up to 60 pounds.
Ability to perform considerable physical labor, including pet handling, walking, and standing for long periods.
Flexibility to meet resort scheduling needs, including days, nights, weekends, holidays, and peak times.

Responsibilities

Welcome pet parents and pets as they enter the resort, maintaining a friendly and positive first interaction.
Organize and process guest check-ins and check-outs.
Walk pets during drop-off and pickup and coordinate suite placement while ensuring their needs are met.
Answer incoming phone calls, respond to voicemails, and reply to emails in a timely, problem-solving manner.
Complete cashiering and point-of-sale operations.
Communicate and follow through on requests from pet parents and resort leadership.
Maintain cleanliness of the entrance and lobby, including restrooms.
Maintain, clean, and support the cat room according to resort routines.
Liaise with the veterinary service team regarding veterinary appointment status and arrivals.
Take harnesses off and put them on pets at check-in and check-out.
Ensure suites are set up for each pet.

Benefits

Opportunity to apply for the Unleashed Leadership Academy, with hands-on leadership training and potential Supervisor and Assistant Manager opportunities.
Opportunity to apply for the Dog Training Academy, including a scholarship to become a certified Dog Trainer (Canine Behavior Specialist).
Opportunity to apply for the Grooming Academy, including a scholarship to become a certified Professional Pet Groomer.
Complimentary Pet Day Camp for employees’ dogs.
30 days of complimentary pet boarding, excluding holidays.
On-demand pay through DailyPay.
Discounted veterinary care and grooming services, depending on location.
Dog and cat adoption assistance.
Fitness reimbursement.
Paid time off for full-time and part-time employees.
401(k) savings plan with company match.
Health, dental, and vision insurance for full-time employees.
Employee Assistance Program with an added mental health benefit, available to all employees.
Starting rate of $13.50 per hour, with a $0.50 increase six months after hire and an additional $0.50 increase on the annual anniversary date.