Front Desk Associate

Planet Fitness • Newington, CT

21d • $17 - $17 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is seeking a friendly and courteous Front Desk Associate to deliver first-rate service and promote member satisfaction and loyalty while supporting Ignite Fitness Holdings-Planet Fitness’ Mission, Vision and Values. The role requires balancing multiple tasks while maintaining a professional, welcoming demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, responds to customer concerns, maintains club cleanliness, processes customer payments, and promotes products and special offers. The position is part-time and based in Newington, Connecticut, with evening and weekend shifts. Hours may vary based on training and facility needs; availability should be discussed with the Hiring Manager or noted on the application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• Six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic and decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Superior customer service skills.
• Hard-working, enthusiastic, and energetic.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members and bid them farewell in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and support a pleasant experience.
• Maintain club cleanliness for up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly manner.

Benefits

• Competitive salary.
• 401K plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED