Front Desk Associate

Planet Fitness•Pooler, GA

15d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, and contributing to a clean, safe, and positive club environment. Associates learn through online and hands-on training and work collaboratively with the team.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and moving throughout the club during the shift.
Continual in-person or phone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to frequently clean and sanitize equipment and facilities.
Ability to bend and twist and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and leave the club, and help with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Call prospective members, conduct tours, and assess their membership needs.
Process retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, leaky faucets, and fixture issues.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.