Front Desk Associate

NVISION Eye Centers•Mission Viejo, CA

6d•$23

About The Position

NVISION Eye Centers is seeking a Front Desk Associate to serve as the first point of contact for patients in a high-traffic medical office. The role supports patient flow by managing calls and appointments, coordinating patient files and documentation, and helping patients navigate the initial steps of their consultation. The associate also supports administrative and billing processes, including obtaining authorizations, handling insurance information, reviewing invoices, and investigating payment issues. The position calls for strong organization, time management, multitasking, attention to detail, and a commitment to providing an exceptional patient experience. Understanding insurance processes is a plus.

Requirements

High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Nice To Haves

Two or more years of ophthalmology or healthcare experience is preferred.
Understanding of insurance processes.

Responsibilities

Manage phones, screen calls to determine what information is needed, and confirm or reschedule appointments.
Coordinate patient files and ensure each file contains the proper documentation.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and ensure the information is accurate.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make concrete attempts to add value or improve the customer experience, and act on behalf of customers to promote fair and timely internal resolution of issues.
Prepare charts for the following day's appointments.
Have patients complete the proper paperwork, explain the process flow, and clearly communicate expectations.
Handle center correspondence with concise, honest, and respectful written and verbal communication.