Front Desk Associate

Planet Fitness•Jupiter, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, responding to inquiries and concerns, and helping maintain a clean, safe, and welcoming club environment. Team members are expected to follow health and safety policies, report unsafe conditions, and work collaboratively with others.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move continually throughout the club during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to bend and twist and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals during a shift and frequently clean and sanitize equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests, and fellow team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Approaches interactions with kindness, patience, and a genuine desire to help others.
Communicates clearly, listens well, and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and supports others.
Learns quickly and applies learning from online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Handle membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and membership transfers.
Contact prospective members and conduct tours to assess their membership needs.
Execute retail transactions accurately and help drive sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly addressing safety, policy, and cleanliness issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.