Front Desk Associate

Scenthound Bosie, ID • Boise, ID

3d • $14 - $16

About The Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. The role is suited to a goal-oriented, outgoing, self-motivated team member with a passion for sales, customer service, dogs, and dog health and wellness. The associate should be an independent problem solver and compassionate dog lover, and may advance through the company's training path toward a Scenthound Manager position.

Requirements

• Sales experience and confidence; membership sales are highly valued.
• Customer service experience, such as in retail or a restaurant.
• Computer and technology proficiency.
• Passion for dogs and dog health and wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.
• Confidence in selling services and products.
• Ability to connect with canine and human customers and provide outstanding customer service.
• Ability to learn products and services and educate dog parents about them, including communicating the company's values and culture.
• Effective communication with team members and dog parents, in person and on the phone.
• Ability to solve problems independently using Scenthound values and culture as a guide.
• Attention to detail.
• Time-management skills and ability to schedule appointments efficiently.
• Accountability and willingness to hold oneself and others to Scenthound standards.

Responsibilities

• Drive membership sales through health and wellness education.
• Drive key performance indicators, including average ticket price and rebook ratio, through memberships, service add-ons, and retail sales.
• Develop membership leads and follow up with potential members.
• Answer phone calls, schedule customer appointments, and manage customer profiles and records.
• Manage the cash drawer and handle daily cash transactions.
• Manage customer expectations, resolve customer concerns, and retain memberships.
• Follow Scenthound sanitary and cleaning practices and keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Benefits

• Employee discounts
• Paid time off
• Training and development
• Direct career growth path to management positions, including Assistant Manager and Manager, with additional options
• Competitive hourly base pay plus tips
• Sales bonuses
• Merit-based pay increases
• Paid vacation
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed