Front Desk Associate

Planet Fitness•Lewiston, ME

27d•Onsite

About The Position

The Front Desk Associate provides customer service to Planet Fitness members, prospective members, and guests, helping create a welcoming and “Judgement Free” member experience. The role involves greeting and assisting people as they enter and exit the club, supporting members on the club floor, answering inquiries, and helping maintain a clean, safe, and positive club environment. The associate also performs membership and retail transactions, promotes memberships through calls and tours, and addresses member concerns and facility issues. The position requires regular movement throughout the club, frequent cleaning and sanitizing, and communication with members in person and by phone.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Able to stand and move continually throughout the club during a shift.
Able to communicate continually in person and by phone during a shift.
Able to lift up to 75 pounds.
Able to move into different positions, including bending and twisting, to accomplish tasks.
Must be able to work around toxic chemicals and perform frequent cleaning and sanitizing.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable; approaches interactions with kindness, patience, and a genuine desire to help.
Communicates clearly, listens well, and responds with empathy.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, and positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies knowledge gained through online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective-member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean and sanitized, stocked, and clutter-free according to the cleaning schedule.
Frequently inspect club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Report or promptly address maintenance and facility concerns, including broken or missing equipment and fixtures.
Follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.