Hotel Guest Service Rep

Courtyard by Marriott (Kinseth Hospitality)•Moorhead, MN

19d•$15 - $16•Onsite

About The Position

The Courtyard by Marriott in Moorhead, Minnesota, is seeking a part-time Front Desk Associate for its 126-room hotel and convention center. The role provides customer service to hotel guests and calls for a guest-focused, professional, reliable employee who can remain calm in busy situations, learn new systems, communicate effectively, solve problems, and multitask with attention to detail. The position is scheduled for Saturdays and Sundays, with preferred shifts of 7:00 AM–3:00 PM or 3:00 PM–11:00 PM. Additional occasional shifts may be available with advance notice. The wage range is $15.00–$16.00 per hour, based on experience. The role reports to the Guest Services Manager.

Requirements

Guest-focused and hospitality-minded.
Calm and professional in busy, high-pressure situations.
Quick learner who adapts to new systems and procedures.
Reliable, dependable, and punctual.
Strong communicator with excellent problem-solving skills.
Able to multitask while maintaining attention to detail.
Able to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.

Nice To Haves

Experience with Agilysys Stay PMS.
Openness to occasional additional shifts with notice.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and efficient manner.
Promote guest safety by following established security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check guests out accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in a friendly, articulate manner using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Secure guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, and performance standards, maintain a professional image, and report to work as scheduled.