Hotel Guest Service Rep

Hilton Garden Inn (Kinseth Hospitality)•Iowa City, CA

7d•$15 - $16•Onsite

About The Position

Provides customer service to hotel guests at the front desk. The role involves greeting and registering guests, assisting with reservations and payments, answering questions about hotel services and local attractions, and communicating guest requests and concerns to the appropriate departments. The employee also helps maintain guest safety, accurate shift communications, and a clean, organized lobby and front desk. The posting describes a busy, guest-facing environment that can include game-day rushes and sold-out graduation weekends. Weekend availability, an energetic personality, punctuality, and reliability are emphasized. The amount of work available depends on availability, and weekend workers receive first access to hours.

Requirements

Weekend availability.
An energetic personality and strong people skills.
Punctuality and reliability.
Meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Follow established security procedures to help ensure guest safety, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges, such as room, food, liquor, or telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe-deposit box.
Maintain the shift-to-shift log accurately to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.