Hotel Guest Service Rep

Homewood Suites (Kinseth Hospitality)•Dillon, MT

5d•$20 - $21

About The Position

Provides customer service to hotel guests. Greets and registers guests, suggests and sells hotel rooms, issues room keys, assigns rooms, and sets wake-up calls in a warm and friendly manner. Helps ensure guest safety by following established security procedures, including fire and tornado procedures, key security, and guest privacy. Handles incoming mail, faxes, and messages; communicates guest requests and problems to the appropriate department; answers questions about hotel services and local attractions; and provides travel directions. Checks guests out, communicates departures to housekeeping, handles billing and payments according to hotel cash-handling procedures, and makes and manages reservations. The role also answers and routes phone calls, posts charges to guest ledgers, safeguards guests' valuables, maintains shift-to-shift logs, and keeps the lobby and front desk area clean and organized. Employees must follow KHC policies and property-specific standards, maintain a professional image, and report to work as scheduled.

Requirements

Follow hotel and KHC safety precautions and established procedures.
Maintain a professional image and report to work as scheduled.
Meet the physical demands of the role, including regularly standing, using hands, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching or crawling, and smelling.
Occasionally lift and/or move up to 50 pounds.
Have the vision abilities needed for close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department, and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate and friendly manner using prescribed procedures.
Post charges, such as room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or a safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Follow KHC policies and procedures, including dress code, safety, performance, and property-specific standards; maintain a professional image and report to work as scheduled.