Hotel Guest Service Rep
About The Position
Provides customer service to hotel guests by greeting and registering guests, suggestively selling rooms, issuing keys, assigning rooms, and setting wake-up calls in a warm and friendly manner. The role helps ensure guest safety by following security procedures, handles guest communications and requests, provides information about hotel services and local attractions, and supports reservations, checkouts, payments, and front-desk operations. The employee is responsible for following Kinseth Hotel Corporation (KHC) policies and procedures, including those in the employee handbook, Front Desk Procedure Manual, and property-specific guidelines. These include dress code, safety, and performance standards. Employees must maintain a professional image and report to work as scheduled.
Responsibilities
- Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in an efficient, warm, and friendly manner.
- Follow established security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
- Date-stamp, sort, and rack incoming mail, faxes, and messages.
- Record and communicate guest special requests and problems to the appropriate department, and ensure they are addressed in a timely and acceptable manner.
- Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
- Check out guests accurately and communicate departures to housekeeping staff.
- Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
- Make, confirm, and cancel reservations by telephone, computer, and in writing.
- Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
- Post charges such as room, food, liquor, or telephone charges to the ledger.
- Deposit guests' valuables in the hotel safe or safe deposit box.
- Maintain the shift-to-shift log accurately to ensure communication between shifts.
- Maintain the cleanliness and organization of the hotel lobby and front desk area.
- Follow KHC policies and procedures, maintain a professional image, and report to work as scheduled.
Benefits
- Health, dental, vision, and other benefits available
- DailyPay
- 401(k)
- Paid training
- Paid PTO
- Referral program
- Discounts at Kinseth Hotel Corporation hotels and restaurants
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
